How do I find the transfer service once I land in Mexico?
A uniformed representative from the STP Caribe Company will be waiting outside the terminal after you clear customs. Look for the person holding a sign with our logo- Turquoise Reef Group. This person will be OUTSIDE the airport.
Do I need a passport to travel to Mexico?
Yes, a passport is required enter back into the United States by air from Mexico.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, checks, wire transfer and money orders.
How far away is 5th Ave from my hotel in Playa del Carmen?
From Shangri La the shops are about a 10 minute walk and Petit Lafitte is approximately 4 ½ miles.
Can I drink the water at the hotels in Playa?
All the water in the restaurants is purified but do not drink the water out of the room faucet. Most rooms will provide bottled water.
How much should I expect to pay for a meal in Playa?
You can get excellent authentic Mexican meals for 30 pesos. That's off the main drag, of course. On 5th Avenue expect to pay around 40-60 pesos for breakfast, 40-100 for an appetizer, 60-250 for a main course and 30-100 for a dessert. Beers are 15-35 pesos and a mixed drink is 35-60 pesos. A bottle of wine in a restaurant goes for 180 or more.
What is the exchange rate?
The exchange rate is running around $1.00 to 10 pesos.
What is the current status of Shangri La Caribe?
Currently they are not accepting reservations past April 16, 2009
Are there any travel warnings for Mexico?
Currently, there are no travel warnings for Mexico, but please feel free to go to Country Specific Information for further research.
Can I reserve a specific room?
No. You can reserve a room type but not a specific room number. Due to various circumstances, a particular room number may or may not be available on the day you check in.
What happens if I do not like the accommodations?
Once you are in Mexico the resort is responsible for your service. If you have any problems or resaon to ask for a refund, the resort management is the authority. Turquoise Reef is able to process requests for changes and cancellations prior to but not on or after the day of arrival within Mexico.
What electricity is used?
It is normally 110V AC electricity. No adapters are needed.
When is the rainy season?
The rainy season is typically known as june through November. But, experience shows that September and October has the most average precipation.
What happens if there is a hurrucane?
Hurricanes are possilble in the yucutan. If flights are cancelled and/or the Cancun airport is closed due to a named tropical storm or hurricane, reservations will be refunded.
