Xaloc Resort Policies
General
Room rates include breakfast and taxes.
The hotel accepts Visa, MasterCard, and American Express.
**IMPORTANT TRANSFER NOTICE**
You must take a ferry from Chiquila to Holbox and from Holbox to Chiquila upon return. Please make note of the ferry schedule below and plan accordingly!
Ferry Times From Chiquila:
06:00, 08:00, 10:00, 12:00, 14:00, 16:00, 17:00 & 19:00 (last one) – 60 pesos
From Holbox to Chiquila:
05:00, 07:00, 09:00, 10:00, 11:00, 13:00, 15:00, 16:00 & 18:00 (last one) – 60 pesos
Cancellation
The following policies will apply and be strictly enforced. We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802.
REGULAR CANCELLATION POLICY *
- Cancellations for any reason 8 days or more prior to arrival will forfeit deposit plus any fees.
- Cancellations for any reason 7 days or less prior to arrival will forfeit entire balance plus any fees and are non-changeable..
CHRISTMAS CANCELLATION POLICY
Includes the dates December 17, 2009 to January 6, 2010.
- Cancellations for any reason 31 days or more prior to arrival will forfeit deposit plus any fees.
- Cancellations for any reason 30 days or less prior to arrival will forfeit entire balance plus any fees and are non-changeable..
These policies will apply to ALL wedding reservations and any one itinerary consisting of 5 or more rooms.
- Cancellations for any reason 8 days or more prior to arrival will forfeit deposit plus any fees.
- Cancellations for any reason 7 days or less prior to arrival will forfeit entire balance plus any fees and are non-changeable.
Any changes made to reservations will incur a $25.00 charge per change. Christmas holiday reservations incur a $100.00 charge per change.
Deposit
REGULAR DEPOSIT POLICY
- Due at the time of booking deposit amount is equal to 3 nights of room rate.
- Final Balance is due 30 days prior to arrival.
- If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.
CHRISTMAS DEPOSIT POLICY
Includes the dates December 17, 2008 to January 6, 2009.
- Due at the time of booking deposit amount is equal to 3 nights of room rate.
- Final balance is due 30 days prior to arrival.
- If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.
GROUP DEPOSIT POLICY/WEDDING DEPOSIT POLICY
These policies will apply to ALL wedding reservations and any one itinerary consisting of 5 or more rooms.
- Due at the time of booking deposit amount is equal to 50% or 3 nights of the reservation.
- Final balance is due 30 days prior to arrival.
- If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.
Check In
Check-in time is 3:00 PM local time.
Check Out
Check-out time is 12:00 Noon local time.
Other
We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802.
The submitted credit card will be charged automatically according to the payment schedule. We have independent local representation for all of the products that we sell, and we want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while in Mexico simply call one of our local representatives for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.
Children
No children under 12 in Beach Bungalows & Garden Bungalows. Children 3-11 qualify for the junior rate in the Pool Bungalows. Extra beds and cribs are available by request only.