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Shangri-La Caribe now Mahekal Beach Resort Policies

General


Room rates include breakfast and either lunch or dinner, your choice between the two. Beverages are not included in the rates. Rates and availability are not guaranteed until the deposit has been paid. The hotel accepts Visa, MasterCard and American Express.

Cancellation


The following policies will apply and be strictly enforced. We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802.

CANCELLATION POLICY

Deposit


DEPOSIT POLICY



Check In


Check-in time is 3:00 PM local time.

Check Out


Check-out time is 12:00 Noon local time.

Other


We have independent local representation for all of the products we sell. We, at the Turquoise Reef Group, want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while you are in Mexico, simply call one of our agents for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.

Children


Children, staying in the same room as an Adult, 5-12 years of age are charged at the junior rate. Ages 4 years and under are FREE! All others are considered Adults.