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Shangri-La Condos Policies

General

Room rates include taxes, but do not include any meals. The hotel accepts Visa, MasterCard & American Express.

Cancellation

The following policies will apply and be strictly enforced. We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. REGULAR CANCELLATION POLICY *

Cancellations for any reason 8 days or more prior to arrival will forfeit deposit plus any fees.
Cancellations for any reason 7 days or less prior to arrival will forfeit entire balance plus any fees and are non-changeable.

CHRISTMAS CANCELLATION POLICY
Includes the dates December 17, 2009 to January 6, 2010.

Cancellations for any reason 31 days or more prior to arrival will forfeit deposit plus any fees.
Cancellations for any reason 30 days or less prior to arrival will forfeit entire balance plus any fees and are non-changeable.

Any changes made to reservations will incur a $25.00 charge per change. Christmas holiday reservations incur a $100.00 charge per change.

Deposit

REGULAR DEPOSIT POLICY
A deposit amount equal to 3 nights of room rate is due at the time of booking.
Final Balance is due 30 days prior to arrival.
If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.
CHRISTMAS DEPOSIT POLICY Includes the dates December 17, 2008 to January 6, 2009.
Due at the time of booking deposit amount is equal to 3 nights of room rate.
Final balance is due 30 days prior to arrival.
If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.

If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.

Check In
Check-in is at 3pm at the Mayazone Office on the corner of Calle 38 and 5th Avenue by La Cueva del Chango Restaurant.
Check Out
Check-out is at 1pm
Other

We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. The submitted credit card will be charged automatically according to the payment schedule. We have independent local representation for all of the products that we sell, and we want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while in Mexico simply call one of our local representatives for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.