Hacienda Uxmal Policies
General
Nightly rates do not include meals or 18% tax. The hotel accepts Visa, Mastercard and American Express.Cancellation
November 1st through April 30th: Reservations cancelled 7 days or more prior to the guests arrival will forfeit the $15 non-refundable deposit. Reservations cancelled within 7 days prior to the guest's arrival as well as no shows will receive a 1 night penalty. May 1st through October 31st: Reservations canceled outside of 2 days will forfeit the $15 non-refundable deposit. Reservations cancelled less than 2 days prior to the scheduled arrival as well as no shows will receive a 1 night penalty.Any changes made to reservations will incur a $25.00 charge per change. Christmas holiday reservations incur a $100.00 charge per change.
Deposit
A $15 non-refundable deposit is required at the time of booking. Reservations will be confirmed at the time of booking and the guests credit card will be automatically charged the entire balance 7 days prior to their scheduled arrival.Check In
3:00 pmCheck Out
1:00 pmOther
We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. The submitted credit card will be charged automatically according to the payment schedule. We have independent local representation for all of the products that we sell, and we want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while in Mexico simply call one of our local representatives for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.