Shangri-La Caribe now Mahekal Beach Resort Policies

General

Room rates include breakfast and either lunch or dinner, your choice between the two. Beverages are not included in the rates. Rates and availability are not guaranteed until the deposit has been paid. The hotel accepts Visa, MasterCard and American Express.

Cancellation

The following policies will apply and be strictly enforced. We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. 

CANCELLATION POLICY 

• HIGH AND LOW SEASON: (January 2nd - December 17th) Cancellations for any reason made 21 or more days prior to arrival will forfeit 5% of payment amount plus any fees. Cancellations for any reason made 20-15 days prior to arrival will incur a 2 night penalty plus any fees. Cancellations for any reason made 14 days or less prior to arrival will forfeit entire balance plus any fees and are non-changeable.
• HOLIDAY SEASON: (December 18th - January 1st) Cancellations for any reason made 45 days or more prior to arrival will forfeit 5% of payment amount plus any fees. Cancellations for any reason made 44-31 days prior to arrival will incur a 2 night penalty plus any fees. Cancellations for any reason made 30 days or less prior to arrival will forfeit entire balance plus any fees and are non-changeable.
• WEDDING/GROUP POLICIES (Non-wedding groups are consicered 9 or more rooms booked on one itinerary): A 25% deposit is due at the time of booking to confirm the reservation and is non-refundable once paid. The final balance is due 30 days prior to arrival and is non-refundable once paid. Travel Guard travel insurance is recommended.
• Any changes made to reservations will incur a $25.00 charge per change. Christmas holiday reservations (December 18th through January 1st) will incur a $100.00 charge per change.

Deposit

DEPOSIT POLICY

• A deposit equal to 25% of the total room cost is due at the time of booking to confirm the reservation.
• Final Balance is due 30 days prior to arrival.
• If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.

Check In

Check-in time is 3:00 PM local time.

Check Out

Check-out time is 12:00 Noon local time.

Other

We have independent local representation for all of the products we sell. We, at the Turquoise Reef Group, want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while you are in Mexico, simply call one of our agents for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.

Children

Children, staying in the same room as an Adult, 5-12 years of age are charged at the junior rate. Ages 4 years and under are FREE! All others are considered Adults.