Call 1.800.538.6802 for reservations
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ParaYso Hotel Policies

General


The rates include Continental breakfast but do not include 14% tax. There is not a full service restaurant on the premises but there is a beach bar and numerous other places to dine along the beach. The hotel accepts Visa, MasterCard, and American Express

Cancellation

The 50% deposit amount is non-refundable once paid and can only be used as a credit for a future stay at the hotel. Once the final balance has been paid 30 days prior to arrival, 40% of the reservation is refundable, 10% will be kept for administrative fees, and the remaining 50% can only be used as a credit for a future stay at the hotel. Any changes made to reservations will incur a $25.00 charge per change. Christmas holiday reservations incur a $100.00 charge per change. 

Deposit


A 50% deposit is due at the time of booking to confirm the reservation. The final balance is due 30 days prior to arrival at the hotel. *If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation. 

Check In

3:00 PM

Check Out

12:00 PM There is not a charge for early check in or late check out given that housekeeping or other guests are not waiting for the room.

Other


We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. The submitted credit card will be charged automatically according to the payment schedule. We have independent local representation for all of the products that we sell, and we want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while in Mexico simply call one of our local representatives for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.

Children

Children under the age of 11 are free of charge, children 11 to 17 years old are charged at the child rate, and guests 18 and older are charged as adults. Children under 11 are not allowed in the Tulum Bella Vista rooms. The hotel does have cribs for $7 per night, which are by request only but they are not able to provide rollaway beds.

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Price Guarantee

Booking with us: We at the Turquoise Reef Group have been in the business of providing memorable and unique Mexican vacations for our guests for nearly 30 years. It is our utmost priority to make your trip the best it can possibly be. We employ the latest in software technology that is Payment Card Industry compliant so you can rest assured your personal and payment information is completely secure.

Our company charges the exact same rate as the hotel and we do not charge any additional booking fees. If you find a cheaper rate advertised, we will match that offer.

Also: Don’t be left alone in Mexico. We have independent local representation for all of the products we sell. We, at the Turquoise Reef Group, want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while you are in Mexico, simply call one of our representatives.