Lodge at Uxmal Policies

General

Nightly rates do not include meals or 18% tax. The hotel accepts Visa and American Express.

Cancellation

November 1st through April 30th: Reservations cancelled 7 days or more prior to the guests arrival will forfeit the $15 non-refundable deposit. Reservations cancelled within 7 days prior to the guest's arrival as well as no shows will receive a 1 night penalty. 
May 1st through October 31st: Reservations canceled outside of 2 days will forfeit the $15 non-refundable deposit. Reservations cancelled less than 2 days prior to the scheduled arrival as well as no shows will receive a 1 night penalty.

Any changes made to reservations will incur a $25.00 charge per change. Christmas holiday reservations incur a $100.00 charge per change. 

Deposit

A $15 non-refundable deposit is required at the time of booking. Reservations will be confirmed at the time of booking and the guests credit card will be automatically charged the entire balance 7 days prior to their scheduled arrival.

Check In

3:00 pm

Check Out

1:00 pm 

Other

We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. The submitted credit card will be charged automatically according to the payment schedule. We have independent local representation for all of the products that we sell, and we want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while in Mexico simply call one of our local representatives for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone. 

Children

Children under 12 stay for free in parents room. Children younger than 9 receive 50% off of meals purchased at the hotel restaurant. Extra beds are available at an additional cost to be paid at the hotel and are by request only.