Call 1.800.538.6802 for reservations
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Las Ranitas Tulum Hotel Policies

General

Room rates include taxes, no additional taxes will be applied. Room rates do not inlclude meals. There is a delicious Mexican restaurant specializing in regional cuisine with continental fares on site open from 7:30 AM to 10:30 PM. There is no room service provided at this time. Many other terrific local restaurant options are within walking distance of Las Ranitas and downtown Tulum is a 10 minute cab ride (about $50.00 pesos per car load) for even more dining options. 

There is an extra person charge between $20.00 - $35.00 per night, per room, depending on season. Visa and Mastercard accepted at Las Ranitas.

Cancellation

The following policies will apply and be strictly enforced. We recommend purchasing our travel insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. 


Cancellations made more than 60 days prior to arrival date will be charged one night stay.

Cancellations made 59-31 days prior to arrival date will lose 50% of deposit.

Cancellations made 30 days or less prior to arrival date lose entire amount paid. No shows are considered a cancellation. 

In case of early departure, no refund will be made. We recommend purchasing our travel insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. 

Deposit

The entire balance is due upon booking. Las Ranitas accepts Visa and Mastercard.

Check In

Check in is at 3:00 P.M. local time. Free early check in is subject to availability.

Check Out

Check out time is 12:00 P.M. local time.

Pets

No pets allowed at Las Ranitas

Other

We have independent local representation for all of the products we sell. We, at the Turquoise Reef Group, want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while you are in Mexico, simply call one of our agents for help at 984-134-9424 from a local phone or 303-650-2600.

Children

Children under the age of three stay for free in their parents room.

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Price Guarantee

Booking with us: We at the Turquoise Reef Group have been in the business of providing memorable and unique Mexican vacations for our guests for nearly 30 years. It is our utmost priority to make your trip the best it can possibly be. We employ the latest in software technology that is Payment Card Industry compliant so you can rest assured your personal and payment information is completely secure.

Our company charges the exact same rate as the hotel and we do not charge any additional booking fees. If you find a cheaper rate advertised, we will match that offer.

Also: Don’t be left alone in Mexico. We have independent local representation for all of the products we sell. We, at the Turquoise Reef Group, want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while you are in Mexico, simply call one of our representatives.