Las Palapas Policies
General
Room rates include a buffet breakfast, but do not include 14% taxes. Beverages are not included in the nightly rate. Rates and availability are not guaranteed until the deposit has been paid. The hotel accepts Visa, MasterCard and American Express.
Cancellation
The following policies will apply and be strictly enforced. We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802.
STANDARD CANCELLATION POLICY
Cancellations for any reason made 4 or more days prior to arrival will forfeit 5% of payment amount plus any fees. Cancellations for any reason made 3-1 days prior to arrival will incur a 1 night penalty plus tax and any fees. Cancellations for any reason made 24 hours or less prior to arrival will forfeit a 2 night penalty plus tax and any fees and are non-changeable. No shows and early departures will forfeit a 3 night penalty plus tax and any fees.
Deposit
DEPOSIT POLICY
- A deposit equal to 25% of the total room cost is due at the time of booking to confirm the reservation.
- Final Balance is due 30 days prior to arrival.
- If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.
Check In
3:00pmCheck Out
1:00pmOther
We have independent local representation for all of the products we sell. We, at the Turquoise Reef Group, want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while you are in Mexico, simply call one of our agents for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.
Children
Children staying in the same room as an Adult aged 6-12 years are charged 50% off the additional person rate. Children 5 years and under are FREE! All others are considered Adults.
