Casa Sandra Holbox Hotel Policies
General
Rates include continental breakfast but do not include 14% tax. The hotel accepts Visa and Mastercard. (There is a 5% fee on the total amount when a credit card is used)**IMPORTANT TRANSFER NOTICE**
You must take a ferry from Chiquila to Holbox and from Holbox to Chiquila upon return. Please make note of the ferry schedule below and plan accordingly!
Ferry Times From Chiquila:
06:00, 08:00, 10:00, 12:00, 14:00, 16:00, 17:00 & 19:00 (last one) - 60 pesos
From Holbox to Chiquila:
05:00, 07:00, 09:00, 10:00, 11:00, 13:00, 15:00, 16:00 & 18:00 (last one) - 60 pesos
Cancellation
Cancellations made 15 days or more prior to arrival will incur a fee of 25% of the reservation total. Cancellations made 7-14 days prior to arrival will incur a fee of 35% of the reservation total. Cancellations made 3-6 days prior to arrival will incur a fee of 50% of the reservation total. Cancellations made 2 days or less prior to arrival and no shows are completely non-refundable.Any changes made to reservations will incur a $25.00 charge per change. Christmas holiday reservations incur a $100.00 charge per change
Deposit
A 50% deposit is due at time of booking to confirm the reservation. The final balance is due 30 days prior to arrival at the hotel. If the final balance is not received by the due date a late fee of $25.00 per day will be applied against your deposit for every day beyond the due date and reservations are subject to cancellation.Check In
Check-in Time is 3:00PM Local time.Check Out
Check-out Time is 12:30 PM Local Time.Other
We recommend purchasing our Travel Insurance provided by Travel Guard. If you have any questions please call us at 1-800-538-6802. The submitted credit card will be charged automatically according to the payment schedule. We have independent local representation for all of the products that we sell, and we want you to feel comfortable traveling in a foreign country. If you have a problem with any of our products while in Mexico simply call one of our local representatives for help at 984-134-9424 from a local phone or 303-650-2600 from an American cell phone.
